Hadham Beauty

If you've returned an item and are expecting a refund please allow 14 days for it to appear on your card or PayPal account. We'll send you an e-mail to let you know when the refund has been processed. You can also check your returns using your 'My Account' section of the site [please insert link]

Privacy & Security

All customer records are private, confidential and secure. We will not pass your details onto any third parties, other than our promotional partners with your consent. Information that is held on our database is that which is collected at the time of registration and at ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998. If you would like to remove your details from our Online Customer Database, please email: info@hadhambeauty.com

For all queries relating to privacy of data held by us please email: info@hadhambeauty.com

Data is collected so that we may continue to communicate with you information relating to sales and special offers in addition to sending you targeted mailings from hadhambeauty.com our registration process allows you to select what information you would like to receive from us and you can modify this by emailing us at info@hadhambeauty.com or by calling 01279 843558 or you can modify it yourself using the 'My Account' section of the site.

Information We Collect & How It's Used

Domain Names: When a visitor comes to our website, our web server recognises only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.

Cookies: Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognise you when you pay a repeat visit to our website. Cookies let us personalise your shopping experience based on your preferences. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. If you set your browser to refuse cookies, you will not be able to submit an order online. hadhambeauty.com does not use cookies to gather any personal information.

Aggregate Information: We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to hadhambeauty.com.

Other Information We Collect: When you purchase a product on hadhambeauty.com, we ask you for the following information; name, address, phone number, email address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database.

Hadhambeauty.com collects e-mail addresses voluntarily provided to enable us to email offers, special promotions and general updates.

About Children: For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Disclosure of Information Policy: We never make your e-mail address available to any other company or organisation without your permission.

Acceptance of orders

We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. hadhambeauty.com reserves the right to restrict the number of items available for sale to any individual customer.

All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Payment & Pricing

Payment Methods: Hadhambeauty.com accepts a variety of credit and debit cards. All payments are processed by SagePay. We do not store credit card details.



Credit Cards

Troubleshooting credit card payment errors
• If your card is new or recently re-issued, make sure it has been activated.
• Double check the card type (for example, Visa Debit), the account number and expiration date.
• Remove dashes or spaces from the account number.
• If everything seems to be correct, call the card issuer's customer service telephone number on the back of your card. Your credit card company may need to speak with you before they authorise your purchase.

Account Verification

To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your card statement at your work or home address, please contact your card-issuing bank using the telephone number on the back of your card to confirm.

Security Codes: The card security code is a unique three or four digit number printed on the front (American Express) or back (MasterCard/Visa) of your card, in addition to the account number.

Account Information: By creating an account with our store, you will be able to move through the checkout process faster, store multiple delivery addresses, view and track your orders in your account and more. Registered Account users are eligible to earn hadhambeauty.com reward points Once you have logged in to your account, your point balance is displayed underneath the welcome message.

My Rewards Points: Located in the "My Account" section, is where all point-related information can be accessed. On this page, five sections are located: Points Summary, Redeem Your Points, Send Points to a Friend, Earnings History, and Spending History.

Points Summary Option: This section details how many Reward Ponits you have.

Send Points to a Friend Option: In the Send Points to a Friend Section, customers with user accounts are able to send points amongst each other. Simply enter in the email of the customer receiving the points, and amount of points you would like to send, and optionally a short comment for your friend, then press the "Send to a Friend" button to give your points to a friend or loved one.

Earnings History Section: This section displays your complete point earning history. Any reward points that have been earned in the past are displayed here in detail. The amount, date, status as well as a comment on how the reward points were earned are displayed here. If the reward points were earned via an order, a link to that order is provided.

Spending History Section: Just as the Earnings History section displays a detailed breakdown of how your reward points are earned, the Spending History section does the same for how you are spending your reward points. It too displays the amount, date, status, comment and order link of every reward point spending action you have taken.